Feedback

Partner Organization Feedback form

  • 1 –strongly agree, 2 – agree, 3 –uncertain/ not applicable, 4 – disagree, 5 – strongly disagree

  • A. APPLICATION PROCESS
  • 1. The application process was applicant-friendly.
  • 2. The application process was quick.
  • 3. The Request for Applications (RFA) was easily accessible.
  • 4. The RFA was comprehensive and helpful with all the questions answered in an understandable manner.
  • 5. Citizens’ Voice Project staff was responsive and cooperative when approached with queries regarding the application process.
  • 6. The GMIS (online application submission system) was user-friendly.
  • 7. The GMIS was better than the traditional paper submission method.
  • 8. There were technical problems with the GMIS during application submission.
  • 9. The process of application revision was timely and easy.
  • 10. During the application revision process, the concerned Citizens’ Voice Project staff members were cooperative and helpful.
  • 11. The Pre-Award Programmatic Assessment was thorough.
  • 12. The team that conducted the on-location Pre-Award Programmatic Assessment was cooperative.
  • 13. The Pre-Award Operational Assessment was thorough.
  • 14. The Pre-Award Assessments (Programmatic and Operational) were conducted in a timely manner.
  • 15. The information provided during the assessments was scrutinized on transparent and meritorious basis.
  • C. GRANT
  • 16. The negotiation process for the grant was time-efficient.
  • 17. The grant (funds) related guidelines were comprehensive.
  • D. POST-AWARD INTERACTION AND COMMUNICATION
  • 18. No delays were faced in receiving approvals for recruitment of project staff.
  • 19. The assistance by the Citizens’ Voice Project staff in the hiring of partner organization project staff was helpful.
  • 20. The approvals for recruitment of project staff were transparent and based on meritorious bases.
  • 21. The USAID Branding and Marking Compliance approvals were processed and provided in time.
  • 22. The Branding and Marking Compliance guidelines were easy and comprehensive.
  • 23. The comments with regards to Branding and Marking Compliance were comprehensive and helpful.
  • 24. The assistance provided by the Citizens’ Voice Project staff with regards to the Performance Management Plan (PMP) was easy and comprehensive.
  • 25. The PMP covered all the aspects that it should cover.
  • 26. The Post-Award Programmatic Assessment was thorough.
  • 27. The Post-Award Programmatic Assessment was meritorious and transparent.
  • 28. Targets decided for your organization were comprehensive.
  • 29. Targets decided for your organization were achievable.
  • E. CAPACITY BUILDING
  • 30. The Operations Focused Trainings(OFT) - Program Focused Focused Trainings(PFT) were effective.
  • 31. After the Trainings most of the work became easier for the organization’s staff.
  • 32. The Trainings left an impact on the performance of the trained staff, improving the quality of the day-to-day work.
  • 33. The Trainings gave all tiers of organization staff equal capacity building opportunities.
  • 34. The Non-Profit Organization (NPO) Management trainings were effective.
  • 35. The NPO Management Trainings left a long-term effect on the organization’s functioning.
  • 36. After the NPO Managements Trainings, most of the work became easier for the organization’s staff.
  • 37. The NPO Managements Trainings gave all tiers of organization staff equal capacity building opportunities.
  • Have you faced any other problems that you would like to mention here? Please write in detail in the box below. If you have a specific problem that you wish to point out, we encourage you provide us with relevant evidence strengthening your complaint (in any form):

  • DIRECT FEEDBACK:
  • The rating is to be done on the basis of marks. Organizational representatives filling the form can award marks between 1 and 5, where 5 is the highest number of marks (meaning excellent), while 1 is the lowest number of marks (meaning very unsatisfactory). Please understand that the feedback is anonymous and confidential. Any comments or rating by you shall not be shared with anyone else but Managerial staff of the Citizens’ Voice Project for evaluation. .
  • Rating Index: 1 – Highly unsatisfactory 2 – Satisfactory 3 – Average 4 – Good 5 – Excellent
  • Please write name and if possible designation and department of the asked. Tick ✓ the desired number for marking.
  • F. DIRECT PERSONAL FEEDBACK
  • 38. Name and rate the person(s) from Citizens’ Voice Project staff who assisted you in the application submission process. If no one assisted you or you did not ask for assistance, write N/A.
  • 39. Name and rate the person(s) from the Citizens’ Voice Project who coordinated with you for application revision. If no revisions were required in your application, write N/A.
  • 40. Name and rate the person(s) from Citizens’ Voice Project staff who coordinated with you for the negotiation process and disbursement of funds.
  • 41. Name and rate the focal person(s) for your project at the Citizens’ Voice Project Islamabad office.
  • 42. Name and rate Communications & External Relations personnel that interacted with you at any point. If no interactions, please write N/A.
  • 43. Name and rate the lead facilitator for the Program Focused Training.
  • 44. Name and rate the trainer of Program Focused Training you disliked the most. If no one, please write N/A.
  • 45. Name and rate the lead facilitator for the Operations Focused Training.
  • 46. Name and rate the trainer of Operations Focused Training you disliked the most. If no one, please write N/A.
  • 47. Name and rate the trainer of Operations Focused Training you liked the most.
  • 48. Name and rate the trainer of Program Focused Training you liked the most.
  • Thank you for your valuable feedback and for the time you took to fill this form. We assure you that your feedback will reach only the managerial staff for evaluation. We also request that if you have any other feedback, please use extra sheets. If you require any assistance with regards to this form, please do not hesitate in contacting the USAID’s Citizens’ Voice Project staff during working hours.
 

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